Create an incident when task is closed incomplete

[dev_K]

Hi,

What is the best way to create an incident when catalog task fails?

Does it have to be configured in the flow?

Example: A catalog tasks has 5 sequential tasks, if any of them fails (is set to closed incomplete) there will be an incident created.

thanks!

[Dr Atul G- LNG]

Hi @dev_K 

Flow designer is best way to do this. Just add a condition and then action create Record and set the values from RITM to Incident. 

[Mark Roethof]

Hi there,

You could choose multiple mechanisms, business rule, flow, etc.. Flow you could achieve this with zero code and depending on your experience with Flow Designer this could be less than 1 minute task. If no experience with Flow Designer a bit more ofcourse 🙂

If using Flow Designer, do think of the manageability. Because you can just hardcode several field values, or can you do this more manageable, auto populating values / system properties / templates / etc..

(and yes hardcoding is not just what you do in scripting, also if you select a literal value in a condition builder or data pill: its hardcoding)

[dev_K]

I would like to try to create a business rule: when a task = closed incomplete create a record on Incident table.

[Dr Atul G- LNG]

Hi @dev_K 

You can use BR , but recommended, dont create a technical debt. Better to go OOTB way and low code, easy to maintain and support.  Use Flow designer.