Prerequition for MS teams Integration with ServiceNow. Create Incident, update, Inactive.

[gautamvarma]

Prerequition for MS teams Integration with ServiceNow. Credentials or plugins what are all need to Create Incident, Update, Inactive within teams please let me know.

Thanks 

[Sandeep Rajput]

@gautamvarma This official documentation here covers all the aspects related to MS Teams and ServiceNow integration https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/sn-teams/co...

[Community Alums]

Hi @gautamvarma ,

As Sandeep suggested you should refer to the official document-

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/sn-teams/co...

Also refer to the Community Youtube video for the setup- https://www.youtube.com/watch?v=oLqZav4eZfc

FAQs regarding this integration- https://www.servicenow.com/community/ms-teams-articles/faqs-on-ms-teams-integrations-updated-septemb...

Configure in Workspace-  https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...

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Thanks & Regards,

Sanjay Kumar