Presenting state color-coded elapsed SLA resolution time in the HR Case lists

Sri56
Tera Contributor

Hi Team,

 

I need to build a solution, like based on business elapsed time, i need to colour code the HR case states in list view.

 

Please help me with the code.

 

Thanks!

sri

2 REPLIES 2

Sarika S Nair1
Kilo Sage

Hi @Sri56 

1.Go To field styles module 

2.Create a new field style for table HR Case and field state and in value give the necessary condition.

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Sri56 

 

This req. can be archived via Field style.

 

LearnNGrowAtul_0-1707726315706.png

 

 

Please check OOTB  field styles

LearnNGrowAtul_1-1707726343155.png

 

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Dr. Atul G. - Learn N Grow Together
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