Prevent Change Request from Closing until Final Approval

Corey Harris · ‎06-02-2022

Good afternoon,

I have a request to prevent a change request from closing until a final approval from the assignment group's manager comes through in the Review State.

I think this will be a "before" business rule when the State changes to Close but does anyone have a script or can help me write a script to check for approvals before the change request is closed?

Best regards,

cnharris

Corey Harris · ‎06-03-2022

Thanks Ashish!

I was able to prevent change requests from closing by writing a before business rule on an Update when the Approval is not Requested and the State changes to Close. After that I'm just aborting the action until manager's approval.

Thanks again for your help!

Best regards,

Corey

View solution in original post

AshishKM · ‎06-03-2022

Good to know that you manage to restrict the update access.

However such restriction should be applied at client level or via ACL, writing the BR and allowing user to EDIT the state [ in Review ] state will unnecessary operation on the table record.

I see you marked your reply as correct answer which will not give any credit point to your profile.

Thanks,

Ashish

Please mark correct answer and helpful for other if it helps you

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Corey Harris · ‎06-03-2022

Yeah I marked it as correct because it solved the particular issue I was facing and it could maybe help someone else in the future if they are facing a similar issue.

I'm not worried about points to get credit for my profile. I'm here help others if I can or to get help from professionals who have faced similar issues.

Thanks again!

Corey