Prevent Recursive loop script

Pat Surtan · ‎10-31-2022

Hello,

There is a parent/child feature in Incident Management where a record can be added to an incident as that incident's parent record. If the parent record has been added, that same record cannot be added as a child. This is a OOTB recursive script.

I want to create this same feature to prevent recursive loop in my custom table. Can someone provide a script for me to use? I found the OOTB script, modified it but it doesn't work. No errors and I can add one ticket as both the parent and a child, which isn't correct.

Here is the OOTB script I modified.

var rt = new RecursionTester('u_additional_info', 'u_parent_info');
if (rt.isRecursive(current)) {
current.setAbortAction(true);
current.u_parent_info.setError(gs.getMessage('Invalid Parent Info'));
gs.addErrorMessage(gs.getMessage('The selected Parent Info loops back to this record (recursive sdq ticket loop)'));
}

Thanks in advance.

Mike_R · ‎10-31-2022

is 'u_additional_info' your custom table name?

var rt = new RecursionTester('tableName', 'parentReferenceFieldName');
if (rt.isRecursive(current)) {
current.setAbortAction(true);
current.parentReferenceFieldName.setError(gs.getMessage('Invalid Parent Incident'));
gs.addErrorMessage(gs.getMessage('The selected Parent Incident loops back to this record (recursive incident loop)'));
}

Mike
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