Prevent sending invalid email addresses (e.g., test@example) and add error_string in Email Log

[Dinh Nguyen]

Hello everyone,

I want to understand how ServiceNow handles emails when the recipient address is invalid.

For example, if the email is missing a top-level domain like 'test@example', how does the platform detect this issue? 

Does anyone know where I can find this validation logic in ServiceNow? Please help me.

[PoonkodiS]

Hi @Dinh Nguyen ,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0528671....Please refer this article it explains how servicenow detects invalid email.

here, in your example the local part is missing. The correct format is test@example.com

Thanks,

Poonkodi