Prevent SLA attaching to Incident created outside of business hours

[jasonclemon]

Hi all - 

I'm using Yokohama, and am trying to set an SLA to not be attached at all to incidents that are created outside of business hours. I currently have things set up to work on a schedule, but even outside of SLA schedule the SLA in question gets attached, albeit wit the timer not starting until schedule hours.

In order to prevent a potential SLA flood, I'm trying to prevent the response SLA from being attached at all (alternatively, to be cancelled when created outside of hours). Any help would be appreciated!

[Voona Rohila]

Hi @jasonclemon 
If Start condition is met, the SLA will be attached to the record.

The Schedule only affects the calculation of SLA Duration and has no relation to when the sla will be attached

SLA duration and schedules 

If you don't want the sla to be attached then you need to modify the conditions accordingly and also by  introducing a custom field and write logic around that based on schedule.