Would appreciate a second opinion on my findings related to CSM Portal users (customers).
Having upgraded to Zurich from Xanadu, and with the enforcement of MFA for all users, we had been expecting an announcement to appear for on the CSM Portal advising customers of the introduction of MFA, yet this has not occurred. Announcements with platform (xxx.service-now.com/login.do) appear as seen in our PDIs.
Is this what is expected and we should make our own announcements to customers?
Or perhaps something else is not configured appropriately?
Many thanks for anyone who has been through this already and can report their experience.
Graham
