Prevent unauthenticated users from accessing my knowledge base articles

[Santiago Ruales]

Hi Everyone,

I need your help, please. I have a knowledge base with a user criteria assigned to "can read", when creating an article the message "This article may be visible to unauthenticated users after it is published. Do you still want to proceed?" is displayed. 

Why does this happen? I don't need my articles to be accessed by unauthenticated users.

My user criteria is created based on a department so that users assigned to that department have read access to knowledge articles., could that be the reason?

[SANDEEP DUTTA · Accepted solution]

Hi @Santiago Ruales ,

That's a Default message being displayed. As this modal used as a page template that informs Knowledge Management users of anything important they should know before publishing an article to the knowledge base and asks them to confirm their decision.

However, as i see, you already have a User Criteria added under "Can read", then it won't be visible for unauthenticated users . If it was empty then then it would be.

[Santiago Ruales]

Hi @SANDEEP DUTTA. Thank you very much for the answer.

However, in the user criteria diagnosis, my knowledge base appears as accessible to unauthenticated users. Is this normal? Will unauthenticated users still not have access?

[SANDEEP DUTTA]

Hi @Santiago Ruales ,

It's Normal ad you test by accessing without logging in

[Santiago Ruales]

Thanks @SANDEEP DUTTA ,

This is the URL to access the article with an unauthenticated user?

https://<instance>.service-now.com/escid=kb_article_view&sys_kb_id=56865dadfb8f2a100000f7626eefdc18