Prevent user to send email to servicenow

[Appy2]

In CSM we are sending notification to end customers but we dont want customer to reply back on that email as that email will be visible in the work notes as well which we dont want.

Any idea how can we prevent end customers to reply on that email? 

Thanks,

[Uncle Rob]

So when I'm thinking about email behavior I always start with the assumption:  "I can't do any more or less than what email in general can do"

In your personal inbox, can you send an email that prevents reply-back?  No.  Therefore you can't get ServiceNow to do that either.  ServiceNow plays by the same email rules as we do.

You have to tighten the conditions of your Inbound Actions or Flows triggered in Inbound Email to make sure you only get the work_notes updates in the circumstances you want.

[Appy2]

Thanks for your response Robert,

Can you please help me how can i stop work notes to get updated when we receive email from end customers, because this is OOB behavior of ServiceNow that if any email will be triggered/received it will be captured in the work note. How we can handle this?

FYI i am trying to this in change module.