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Preview record icon freezed upon clicking

tiasha1231
Kilo Contributor

‎01-06-2026 02:52 AM

Hi,

 

The preview record upon clicking is getting freezed on sc_req_item list view. It is showing  preview in list view with BPO_hrquery view but freezed for records with gen_ai compact view.

 

What might be the cause for this ?

 

Thanks,

Tiasha

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Ankur Bawiskar
Tera Patron

‎01-06-2026 07:19 PM

@tiasha1231 

share screenshots for your question

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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