Previous field values are being captured on the form despite dropdown value change

[teduard]

So basically what most probably happens is that user chose option "A" from dropdown list, fills out the related fields, but when the user decides to change from option “A” to “B” the previously filled fields values related to dropdown selection "A" are somehow being stored and later visible on the form (case). Not sure if someone experienced such behavior.
Thank you in advance!

[Sandeep Rajput · Accepted solution]

@teduard Could you please explain this issue with a snapshot here. Based on the initial information you have shared, you might need to create an onChange client script where you need to check if the oldValue!=newValue then g_form.clearValue('field_name');

[teduard]

dear Sandeep,
the issue is that the values of filled fields are being stored and became a part of description and based on that information the agent can process a case.
thank you for your quick reply, most probably the solution you have provided will solve the issue!
will revert back!