Do not under-estimate the value and benefits of printer friendly version. For a start, when wanting to print a customer-facing version of a KBA from the backend, Export to PDF just does not cut it...you can only export to PDF while editing a KBA, not viewing it as a customer would see it. All of the backend fields, linked records and history appears when you export to pdf. A customer doesn't need to see all that, nor should they.
This is just one of the gaps in Knowledge Management in ServiceNow, there is a lot that can be improved in the area.
Regardless, the truncation of page at the right margin is totally annoying and causes me a great deal of frustration and effort to try to render a KBA into a readable offline form that can be read for approval by a non-licenced worker prior to publishing. The reality with knowledge is that you do deal with staff from many different areas of the organisation that won't have a licence because it's not justified in their main role.
