Priority Field appears Read Only

[nehasr1288]

Hi,

When I raise an incident through insertion from mail in servicenow ,the priority field in the "incident" is read only.

Next time whenever I want to update priority it is not possible.

In the incident table the field is not read only

[Andrii]

It is not the Best Practice to set Priority of Incidents directly - Impact and Urgency are used instead to autocalculate Priority value. There is special matching table. Furthermore, sometime additional parameters get involved in autocalculation of priority because when you work with incidents you will not have time to talk to every process owner and other involved persons to evaluate priority manualy.