priority not changed according to impact and urgency on incident table

[ankit_gupta1]

on my instance priority not getting changed on the basis of impact+urgency its by default showing 4-Low

[aswinsiddaling2]

Hi Ankit,

Can you check the Impact - Urgency - Priority Matrix available in your instance when you navigate to System Policy -> Priority Lookup Rules

Thanks and Regards,

Aswin Siddalingam

[Michael Fry1]

Read through this thread to see if you can spot the issue: Default incident priority not working

[Chuck Tomasi · Accepted solution]

Hi Ankit,

I'm going to assume you are using data lookup definitions, and that you have a record that looks like the following below:

Data Lookup and Record Matching Support - ServiceNow Wiki

Have you used the field watcher to see if anything is happening to the priority field?

Field Watcher - ServiceNow Wiki

[ankit_gupta1]

thnx guys ,there is no data in that module so i imported through another instance