Proactive triggers for rule "Search - No Search Result" not working

[Community Alums]

Hi Experts,

We activated the Proactive trigger rule "Search - No Search Result" for virtual agent but it is not working,

The only thing we changed was to specify which portal to show triggers on.

Please help or let us know if you are facing the same issue.

Thanks,

Anubha Datey

[amartin216]

Hello!
I have the same error. I have tried to test the OOTB rule but it does not work. I have activated the trigger and set the correct portal in the "Applicable portal" field and I have tried to change the "Applicable portal" option but it does not work.

Has anyone been able to make this trigger work for them?

Regards!

[Community Alums]

Hi @amartin216 ,

ServiceNow Hi team said this will work if we keep "Applies to" from Proactive actions empty and keep all the OOTB rules/triggers active, it will work.

Thanks!

[BhartenduV]

Is it resolved? I am also in the same boat.