Problem request | "Add Affected CIs" UI Action button filtering by "Configuration Class"

[Felipe Morais]

Hello guys,

I'm facing an issue with the Add Affected CIs button from Problem related list. When i click to add new CIs to the problem request, it filters out only the CIs with the same "Configuration Class" as the problem request, but the requirement is that any CI should be possible to add.

How can i remove this default behavior? I already look upon the UI action script, but couldn't fix it from there.

Thanks in advance,

FLM

[Dr Atul G- LNG]

HI @Felipe Morais 

Here is some good post:

https://www.servicenow.com/community/developer-forum/how-to-set-default-filter-for-add-affected-cis-...