Send active incident tickets notification to assignment group manager.

LaraReddy · ‎03-07-2024

Hi All,

Can anyone please help on the below requirement.

We want to send only the total active incidents list to assignment group manager's on daily basis.|

Example: There are total 100 active incident tickets and each 10 tickets are assigned to 10 different groups.

Now we want to send the notification to 10 group's managers with their group's active tickets on daily basis.

Thanks.

Dr Atul G- LNG · ‎03-08-2024

Hi @LaraReddy

https://www.servicenow.com/community/platform-analytics-articles/scheduling-a-report-for-dynamic-rec...

https://www.servicenow.com/community/now-platform-forum/email-scheduled-report-of-unassigned-tickets...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************