Process an executeAsync RESTv2 response using setECCTopic()

[Ram117]

Hi Experts,

I am working on an integration with a third party case management application. Today I am following the below approach

This seems to be working without any issues. I am able to get the response and process it based on my need.

After reading the HI Support article, https://hi.service-now.com/kb_view.do?sysparm_article=KB0694711  I am thinking to utilize the setECCTopic() method to make it fully asynchronous and handle the response.

Need some guidance on how do I set the custom probe business rule and process the incoming response.

Thx

Ram

[Ct111]

Are you talking abt Javascript probe , if yes then below link will be helpful

http://www.john-james-andersen.com/blog/service-now/javascriptprobe-and-mid-server-script-includes.h...

Mark my ANSWER as CORRECT and HELPFUL if it helps

[Ram117]

I am looking to see how I can leverage  setEccTopic() and getEccTopic() methods. 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0563615

Integration I have built doesnt use the Mid server, so not sure if the link you had shared will help here.

[Ct111]

There is not much documentation available for the topics you have mentioned

except that KB article you mentioned above , but in this also they have written that 

"Assigning a custom probe business rule overrides all default ECC response handling for that RESTMessageV2 object, such as for asynchronous messages or messages sent via MID Server."

So , in your case you said that your integration doesn't have MID server but

here it is mentioned that it will override  those messages that are sent via Mid Server so I am thinking how will this be useful to you

Do, one thing raise HI ticket and ask them about some examples for the same .

And if you needed some information about custom PROBe as per your above information you can check this

https://community.servicenow.com/community?id=community_question&sys_id=6b719f2ddbdcdbc01dcaf3231f96...

[Ram117]

Ii think with the above statement what it means is, Using a custom probe BR will override the default probe BR , and no processing will be done by out of box BR. 

I will need to try this one and see how it works.