Process for Bulk closure of 3000+ aging incidents and request tasks / catalog tasks to update fields

[VIKASM535239375]

Process for Bulk closure of 3000+ aging incidents and request tasks / catalog tasks?

Which fields (like Worknotes, Resolution) to be updated when Bulk Closure of 3000+ aging incidents and request tasks / catalog tasks ?

[Ravi Chandra_K]

Hello @VIKASM535239375 

Use the Fix script to bulk close as background scripts would probably get timed out.

You have to use two scripts I guess. one for Incident and the other for sc tasks.

for Incidents, Resolution notes and close code and notes, where as for sc tasks, additional comments are needed.

In the script make sure you add something like "closing the Incident/sc_task as part of RITM cleanup" so that you will have audit.

if all sc tasks get closed complete, the parent RITM also will grt closed complete.

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi