Process Optimization stuck at Mining stage.

[Vaibhav Paliwa2]

Hello Community,

I have configured a Process Model on Change Request [change_request] table to analyze data for incidents closed.

Also, I have added...

Activity Definitions:- State, priority

Breakdown Definitions:- Category.

I'm facing the below issue when I click on Generate Model(Sample):

The mining process is getting stuck in the second step "Connecting to Centralized Training Server". It is not getting processed to the next step. Please refer attached screenshot.

The Mining process contains the following 4 steps:

Analysing the audit log --> Status: Audit log analysed - Succeeded in 0 Seconds
Connecting to Centralized Training Server --> Status: Project scheduled, waiting for analysis
Generating the models
Gathering insights
I tried the following things which did not work...

Cancel process mining and restart the process again.
Changing Filter, Activity Definitions, Breakdown Definitions.
Configuring new process models on different tables like Incident[incident], and Requested Item [sc_req_item].
Repairing/Reinstalling applications: 1. Process Optimization, 2. ITSM Process Optimization Content Pack.

I have also looked up for the value of  system property [glide.shared_service_scheduler.url] which is set to:  "https://sncmlscheduler.service-now.com/".

The other issue that I am facing is, when trying to generate model(sample), in some executions it is throwing the error "Model generation failed as there are no audit logs found for the activities defined in the "incident" table configuration."

I am attaching the snapshots of both the issues.
Please suggest any documents or articles about that.

Does anyone have some answer to this question?

Any help would be greatly appreciated!!

Please mark it as helpful and accept it as a solution if it helps you in any way.

Regards,

Vaibhav.

[Ahana 01]

The Process Optimization (PO) stuck at the Mining stage could be due to several reasons. Here are some troubleshooting steps:

1. Check the Logs: The first step is to check the logs for any errors or warnings. This can give you a clue about what might be causing the issue.

2. Validate Data: Ensure that the data being processed is valid and in the correct format. Invalid or incorrectly formatted data can cause the mining process to get stuck.

3. Check System Resources: The mining process can be resource-intensive. If your system is running low on resources (CPU, memory, disk space), this could be causing the issue.

4. Restart the Process: Sometimes, simply restarting the process can resolve the issue. Be sure to save any changes before doing this.

5. Update ServiceNow: If you're running an older version of ServiceNow, it might be worth updating to the latest version. Newer versions often come with bug fixes and performance improvements that can resolve issues like this.

6. Contact ServiceNow Support: If none of the above steps resolve the issue, it might be time to contact ServiceNow support. They can help diagnose and resolve the issue.

Remember, it's important to take a systematic approach to troubleshooting. Start with the simplest potential solutions (like checking the logs and validating the data) before moving on to more complex solutions (like updating ServiceNow or contacting support).

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