Project manager is not able to change end date in project task from related lists

servicenowashu
Mega Contributor

‎07-24-2025 03:20 AM

Hello,

An user who is the project manager is not able to make changes in project tasks planned start date and end date through related lists, earlier she was able to do so.
I am having the admin role in test instance, when I am impersonating her and try to make changes in same project's project tasks planned start date and end date through related lists I am able to do it.

Please anyone provide any solution regarding this issue.

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-24-2025 03:25 AM

Hi @servicenowashu 

Has any plugin or platform component been updated or upgraded recently?
Could you please try repairing the Project plugin and test again?

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Ankur Bawiskar
Tera Patron
Tera Patron

‎07-24-2025 03:30 AM

@servicenowashu 

did you use Access analyzer and see if any ACL is blocking the access?

Any client script or UI policy is making it read-only?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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rmm141547
Tera Contributor

‎07-24-2025 03:30 AM

Hi,

I would suggest you to check ACLs. Especially field level ACLs. If you want to know more info about which ACL is causing that error, you can check that using Debug Security.

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