Project Workspace keeps on loading

[Samskrithi Jain]

I have one user who was able to access project workspace before but now the Project Workspace is loading continuously. When using the filter on my account (Project manager / Implementation lead > is > user name) I can see the results, but when the same is done while impersonating the user, the data does not load and it waits endlessly to complete. User has all the project management related access rights.

When we impersonated the user and inspected the project workspace page, in console we can see one error:

GET https://instance.service-now.com/api/now/project_details/getEntityCards?sysparm_class_name=pm_projec... 500 (Internal Server Error)

Any suggestions on what might be causing this?

[Saurav11]

If my answer helped you can you also mark it as correct.

Thanks.

[shwetha M]

Could you please tell me which ACL that was?

Thank You

[shwetha M]

Could you please tell me which ACL that was?