Provider Notification in Different Languages
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04-05-2024 02:02 AM
I have a requirement to display the provider notification in user preferred language.
When the state of the incident changes to Resolved, people in watch list should receive a provider notification. However, there is no option to select the preferred language of the watch list users. How do I do this?
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04-05-2024 04:16 AM
You can use 'static translation' (https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification...)
This has been around for a couple of releases now. You create the notifications in the languages you are supporting and the system will send the email based on the preferred language of the receiver (no matter from what field they are).
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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