I have a custom Service Portal experience built in App Engine Studio that is accessible to unauthenticated users. Most pages display fine, but one page contains a catalog item and shows the message:
You are either not authorized or record is not valid.
Here’s what I’ve tried so far:
Set the Catalog Item’s Available For user criteria to “Available to Public”
Granted public access to the portal page
Confirmed the portal itself is accessible without login
The behavior only occurs for this specific catalog item. All other public pages in the AES portal work as expected.
Has anyone run into this issue? Is there something specific that needs to be configured for a catalog item to be viewable and submittable by unauthenticated users in an AES portal?
