publishing dashboard fails

[Andreas Cierpka]

I have created a report and added this to a dashboard.
The report has been shared with everyone having the role snc_internal.
The dashboard contains the report and is shared as well with everyone having the role snc_internal.

When I impersonate and do All > Self-Service > Dashboards I can see the dashboard being shared. When I open it, teh report doesn't contain data but an ACL kick-in.

When I impersonate with a user having the role ITIL I don't have any issue. Why does the ACL kick-in even if I clearly specify the sharing? What am I doing wrong?

[Anand Kumar P]

Hi @Andreas Cierpka ,

Review the Access Control Rules (ACLs) on the table for which you created the report (or the table queried in your report(report_view Acl). Confirm that users assigned the "snc_internal" role possess the required read permissions.

Share the report and add user role ). Users who have the admin, pa_admin, or pa_power_user roles can also share the dashboard with other roles.

Mark it helpful and solution proposed if it serves your purpose.

Thanks,

Anand

[AndersBGS]

Hi @Andreas Cierpka ,

Start by elevating your role, as you need to look and maybe change ACLs:

Press update.

Go to Access Controls:

Search the table and the ACL "Report_view" (in my example I have utilized the incident table):

Go through the different ACLs to see which roles are needed to view reports:

Change accordingly to fit your need, but be careful not to just open up for everything. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Andreas Cierpka]

But the ACL is there. Isn't it?

[AndersBGS]

Hi @Andreas Cierpka ,

What do you mean? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders