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Publishing from Robohelp to ServiceNow?

GeorgeO
Tera Contributor

Hi,

 

New ServiceNow user, attempting to publish from Robohelp (using the ServiceNow KnowledgeBase type), and have the site URL set to my developer instance (https://devxxxxx.service-now.com), with user ID set to "admin" with the appropriate password. Trying to save the publish profile results in a:

ServiceNow Connection Failure - Could not connect to the site. Site is down or check your credentials.

 

Any thoughts on credential or site URL errors. Not sure what I'm missing. 

 

TIA

RP

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