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Publishing translation for knowledge article is not creating draft article

Yuva_55
Tera Contributor

‎06-22-2023 10:10 AM

HI ,

 

We are using TMS for translating knowledge articles. Once retrieved and published no draft article is created but getting a message saying "successfully published".

Has any one faced this issue ever?

Any suggestions are welcome

 

@Alex Coope - SN @nilimadesai  

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Siddartha Gudim
Tera Guru
In response to Alex Coope - SN

‎08-22-2023 05:02 AM

Were you able to find any solution. I am also struck with the same problem. But i have anlayzed further and found that the BR Check User CanContribute To Kb  on kb_knowledge is preventing from article creation. The issue we have CSM and HR modules active in our system which would require a user to have snc_internal role to create a knowledge article. This is true for admin user and as well as system updates. Please post if you were able to figure a way out for you scenario. 

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