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ā06-12-2025 09:15 PM
Hi All,
I want the approver name from this Approval (sysapproval_approver) table into the current notification Requested Item (sc_req_item) table.
How do I scripted that.
Regards,
TMKam
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ā06-13-2025 12:35 AM
it should work if there are approval records in Requested state in sysapproval_approver table for your RITM
Did you verify that?
You can comment line 7 and see what it prints.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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ā06-13-2025 12:42 AM
Hello @TMKAM, you seem to be sending the notification when RITM is cancelled, then approval might be moved out of 'Requested' state. could you please try once more by commenting following line from the code?
approvalGR.addQuery('state', 'requested'); //comment this
Regards,
Nishant
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ā06-12-2025 10:55 PM
instead of var approverName = approverGR.approver.name; can you try
//var approverName = approverGR.approver.getDisplayValue();