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05-31-2022 10:48 PM
Hi all.. Can anyone help me in knowing the meaning of the field 'first reported by' in problem management?
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05-31-2022 10:56 PM
First reported by field is basically reference to task table which is used to capture the source task where the first time the issue was encountered and for which the Problem ticket will be doing the RCA and find root cause.
Feel free to mark correct, If I answered your query.
Will be helpful for future visitors looking for similar questions 🙂
Aman Kumar
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05-31-2022 10:56 PM
First reported by field is basically reference to task table which is used to capture the source task where the first time the issue was encountered and for which the Problem ticket will be doing the RCA and find root cause.
Feel free to mark correct, If I answered your query.
Will be helpful for future visitors looking for similar questions 🙂
Aman Kumar
