push and pull connector in Event Management ServiceNow ?

[Deepika Jain]

In what condition we use push and pull connector in Event Management ServiceNow ?

[Community Alums · Accepted solution]

Hi @Deepika Jain ,

Event Management provides many connectors to pull or push events from external devices. Connectors are available from the ServiceNow store as well as from third parties. You can also create custom connectors.

Provided connectors (pull)

This table lists the connectors that are provided with Event Management.

Note:

• The Azure Metrics and AWS CloudWatch Metrics connectors display in the base system only when the Operational Intelligence plugin (com.snc.sa.metric) is activated.
• All connectors support external credential storage solutions. For details on configuring external credential storage, see External credential storage configuration.

Connectors	Supported version	Description
Azure Monitor		Send alert state changes to the Azure Portal.
HPOM	08.60.005	Receive events from the HP Operations Manager (HPOM).
Hyperic	5.8.4.0	Receive events from the VMware vRealize Hyperic server.
Logicmonitor	156	Receive events from the Logicmonitor server.
IBM Netcool	8.1.0	Receive events from IBM Netcool/OMNIbus Object Servers and Impact Servers.
Icinga2	2.4.1	Receive events from the Icinga2 server.
Apache Kafka Consumer Connector	3.0.0 3.2.0	Receive events from the Apache Kafka server.
NagiosXI	5.5.2	Receive events from the Nagios XI server.
NNMi	10.30.653	Receive events from the NNMi server.
OBM, also known as OMi v2	10.01, 10.10, 10.11, 10.12, 10.60, 10.61, and 11.01	Receive alerts from the OBM server.
OMi	10.01, 10.10, 10.11, 10.12, 10.60, and 10.61	Receive alerts from OMi server.
Op5	7.3.15	Receive alerts from an OP5 Monitor.
Opsview	5.4.0	Receive alerts from an Opsview Monitor
PRTG	21.3.71	Receive alerts from a Paessler PRTG Network Monitor source.
SAP Solution Manager	7.2 740 SP16	Receive alerts from an SAP Solution Manager Monitor source.
SCOM	2007 – version 6.1.7221.0 2012 - version 7.1.10226.0 2016 - version 7.2.117190	Alert collection from the Microsoft System Center Operations Manager (SCOM).
SolarWinds	NPM 12.0 SAM 6.2.4	Receive events from the SolarWinds monitor.
vCenter	6.5	Receive events from your VMware vSphere environment.
vRealize	VMware vRealize Operations Manager Supported version: 8.10.0	Receive events from the vRealize Operations Log and Event Management servers.
Zabbix	5.0.9	Receive alerts from the Zabbix server.

Provided connectors (push)

This table lists the connectors that are provided with Event Management. Generic push connectors are also provided, one for event collection through the MID Server and the other through the instance.

Before you begin, ensure the Event Management Connectors plugin is installed in the Now Platform instance. You can download the plugin from the ServiceNow Store website.

Connectors	Description
AWS	Use the connector to process Amazon Web Services (AWS) alarms as events. The event collection is through the instance.
Azure	Use OAuth authentication to process Azure platform event messages. The event collection is through the instance.
Configure Azure Monitor Bi-directional connector	Use the Azure Monitor Pull connector to send information from ServiceNow Event Management to the Azure Portal.
Microsoft Azure MID Push Connector	Collect JSON formatted event messages sent from Microsoft Azure. The collection is through the MID Server.
BMC TrueSight	Collect JSON formatted event messages sent from BMC TrueSight Operations Management (TrueSight). The event collection is through the MID Server.
New Relic	Collect JSON formatted event messages sent from New Relic. The event collection is through the instance.
Dynatrace	Collect JSON formatted event messages sent from Dynatrace. The event collection is through the instance.
Datadog	Collect JSON formatted event messages sent from Datadog. The event collection is through the instance.
Catchpoint	Configure the Catchpoint connector to receive Catchpoint events. Event Management can process the Catchpoint events as ServiceNow events.
Google Cloud Platform (GCP)	Collect JSON formatted event messages sent from GCP. The event collection is through the instance.
Google Cloud Platform (GCP) MID Push Connector	Collect JSON formatted event messages sent from GCP. The event collection is through the MID Server.
Logicmonitor	Collect JSON formatted event messages sent from Logicmonitor. The event collection is through the instance.
Logicmonitor MID Push Connector	Collect JSON formatted event messages sent from Logicmonitor. The event collection is through the MID Server.
Oracle Cloud Push Connector	Use basic authentication to process Oracle Cloud alarms. The event collection is through the instance.
Prometheus	Collect JSON formatted event messages sent from Prometheus. The event collection is through the instance.
Sentry	Configure the Sentry connector to receive Sentry events. Event Management can process the Sentry events as ServiceNow events.
SNMP traps	Process SNMP traps as events.
ThousandEyes	Collect JSON formatted event messages sent from ThousandEyes. The event collection is through the instance.
Email	Configure an inbound email action to send email notifications when events and alerts are triggered.
Oracle Enterprise Manager trap collection	Configure the SNMP trap connector to receive Oracle Enterprise Manager Cloud Control SNMP traps. Event Management can process these traps as events.
Grafana	Collect JSON formatted event messages sent from Grafana. The event collection is through the instance.
EIF listener	Configure the EIF listener context to receive EIF events. Event Management can process these EIF events as ServiceNow events.
Integrate Honeycomb events	Configure the Event Management environment for the collection of events from Honeycomb by authenticating Honeycomb as a data source. In the Honeycomb platform, set your Now Platform as the rest endpoint using a webhook.
Integrate Instana events	Configure Instana with Event Management by adding a standard webhook in the Instana console.
Integrate Scout APM events	Enable the collection of events from Scout APM by authenticating Scout APM as a data source to integrate it with Event Management
Integrate Panopta as a data source	Configure the Panopta cloud-based monitoring solution with Event Management.
URL format for generic JSON This URL can be used as-is and requires an event rule to be configured.	Configure this generic JSON target URL and configure an event rule to collect events:https://<<INSTANCE>>/api/sn_em_connector/em/inbound_event?source=genericJson

ServiceNow store - connectors

Connectors are available from the ServiceNow store. Download the required content from ServiceNow Store.

Third party connectors

Connectors are also available from third parties. For further information, contact your sales representative for available connectors and listeners.

Third party connectors	Link
AppDynamics Service Model Integration Use this integration to enable your instance to have AppDynamics Application Performance Monitoring data fed into Event Management.	AppDynamics Service Model Integration
NetScout - nGeniusONE Alert integration The NETSCOUT integration module enables nGeniusONE to generate enhanced alerts to ServiceNow ITOM with a contextual launch capability for service triage. ServiceNow ITOM users can launch queries into nGeniusONE from any other alert with that context. nGeniusONE dashboards and reports will support the visualization of those alert conditions to and from ServiceNow ITOM	NetScout - nGeniusONE Alert integration
Panopta Integration Integrate with this application for one-directional transfer of events from Panopta to Event Management.	Panopta integration
Splunk Integration Integrate the Splunk Add-on with ServiceNow to enable Splunk users to create incidents and events in Event Management. For more information about the configuration of this integration, see Splunk Add-on for ServiceNow.	Splunk Integration
ScienceLogic Integrate with this application for one-directional transfer of events from ScienceLogic to Event Management	ScienceLogic Integration
SevOne Integrate with this application for one-directional transfer of events from SevOne to Event Management	SevOne Integration
Site24X7 Integrate with this application for one-directional transfer of events from Site24x7 to Event Management	Site24x7 Integration

• Create a custom pull connector

  You can create a customized pull connector that requires a script, connector definition, and connector instance, to retrieve events on behalf of an event source.

• Configure a pull connector

  Configure a pull connector to schedule the frequency of event collection.

• Configure event collection for SNMP traps

  The SNMP listener runs on the MID Server, which acts as a collection endpoint for SNMP traps. The MID Server sends the traps to the ServiceNow instance for further processing as an event by Event Management.

• Configure event collection from email

  Configure an inbound email action to send email notifications when events and alerts are triggered.

[surya123]

Hi, Is mid server required in push and pull? With the documentation I see some as OAuth and then for receiving the events with mid server? Does it mean to receive we need mid server otherwise it can be a direct connection to receive alerts? 

Anyone have any step by step documentation to accomplish this? I am quite lost in understanding the approach for this