push favorites to multiple users

[tkrishna29]

Hi,

This requirement may look dumb. But just curious.

My business lead wants some favorites to be pushed across to multiple users. Is that even possible?

I remember this can be done for Mobile UI but not for desktop interface.

Last thing I can say to her is train her users to create favorites by themselves or ask my team to manually create the same kind of favorites to all those users (around 20) by impersonating as those users.

Appreciate your advise.

Thanks,

Krishna

[darius_koohmare]

I found a relevant blog on this topic here: Setting default ServiceNow mobile icons (bookmarks) for all users - Pericror

The key takeaway is that if you leave user blank, it sets it for all users.

If you want a subset of users, you need to insert a row for each (easy to do bulk edits via Excel easy import)

[tkrishna29]

Thank you Darius. That was of great help.

The catch is the option mentioned in the blog would facilitate to push favorites for 1 single user or all users of the Org. Is it possible to push for a group of users? Thank you.

[Henrik Jutterst]

Hi, did you manage to push out favorites to a group of users? I'm looking for the same feature myself now.

[tkrishna29]

Hi,

No, I was not able to accomplish it and left it the business for training users.