Query on the incident report

Shantharao
Kilo Sage

β€Ž09-20-2024 02:31 AM

Hi All,


1) How to rename the "Has breached" filed options like true/false to "Resolved within SLA/Breached SLA" in the report legend, highlighted in the screenshot below
How can we change the boolean value labels to "Resolved within SLA/Breached SLA" in the report/dashboard view

Shantharao_0-1726824579524.png

 

2) How do we calculate the average incidents created on the last 6 months' report

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

β€Ž09-20-2024 02:37 AM

Hi @Shantharao 

 

1st part, i think not do able. 

 

2nd part

https://www.servicenow.com/community/platform-analytics-forum/how-to-get-average-incidents-per-week-...

 

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