Query regarding HR Document not loading for e-signature
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‎01-04-2024 12:33 AM
I am updating 3 HR document template in PDF template field via business rule based on certain condition. This means, --when field1 value is 1 and field2 value is 2, update PDF template to one HR Document template
-when field1 value is 3 and field2 value is 4, update PDF template to second HR Document template
-when field1 value is 5 and field2 value is 6, update PDF template to third HR Document template
The BR is updating the PDF template field correctly.
Once, it is updated, a HR task will be generated for e-signature. Now when subject person i trying to do e-signature, the document is not getting loaded. It says document could not be loaded, please contact system administrator.
This issue is intermittent. If i create back to back cases, out of 5, 2 cases, document will be loaded, rest 3 it wont be loaded.
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‎01-04-2024 01:12 AM
Hi @swaghosh
If it is very intermittent , better log a HI case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎01-04-2024 05:57 AM
Sure, will do.
So what I noticed is if I am able to sign one document for scenario 1 which is lets say: when field1 value is 1 and field2 value is 2, update PDF template to one HR Document template.
Now the very next time when i trying the sign by opening a case with same scenario as previous, I am unable to sign. It says document is not loaded.
But at the back-end we can see the PDF template value is updated correctly. Its just when employee tries to sign in esc portal, its not getting loaded.
Do we need to raise a HI for this as well?
