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Question Choices for Select Box variable are not showing

cwolfe01
Giga Guru

I'm working on a catalog item and one of my variables is a Select Box type. I've got two question choices for users to choose, but for some reason only the first one is showing up. What could cause this issue?

1 ACCEPTED SOLUTION

Danish Bhairag2
Tera Sage

Hello @cwolfe01 ,

 

It seems when u created the 2nd question choice u did not save it, at the left hand side of the question there will be a save icon which u need to press n save it. It will appear once u save the 2nd choice.

 

Screenshot for your reference:

 

DanishBhairag2_1-1695052311063.png

 

Thanks,

Danish

View solution in original post

4 REPLIES 4

Danish Bhairag2
Tera Sage

Hello @cwolfe01 ,

 

It seems when u created the 2nd question choice u did not save it, at the left hand side of the question there will be a save icon which u need to press n save it. It will appear once u save the 2nd choice.

 

Screenshot for your reference:

 

DanishBhairag2_1-1695052311063.png

 

Thanks,

Danish

Siva Jyothi M
Mega Sage

Hi @cwolfe01,

 

Can you check if the choice is saved? Also, the values need to unique and different for the choices.

 

Please mark this answer as correct and helpful if it solves your issue.

Regards,

Siva Jyothi M.

Sayali Gurav
Kilo Sage

Hello @cwolfe01 ,

-- Please check values of choices and do not keep same values.

-- also check the order values/sequence values of choices. keep different order values.

SayaliGurav_1-1695104011468.png

 

Please mark correct answer or helpful, if applicable.

Thanks & Regards,

Sayali Gurav

Vishal Birajdar
Giga Sage

Hi @cwolfe01 

Please check the order of choices. If its same then only one choice will display.

Choices Order should be different.

 

 

Vishal Birajdar
ServiceNow Developer

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