Question on Flow designer

Soumay_dutta26
Tera Contributor

Hello Community,

 

I have tried creating one use-case where the problem_task will be created automatically against a problem ticket using Flow Designer which I have done successfully. However, I am trying to have ptask automatically assigned to the group assigned in the problem (i.e., the same group of the problem record would be assigned to the ptask automatically) using Flow Designer. I have written a script there but I don't know where I am making the mistake. Kindly check and help me out with this situation (I have shared the flow disigner ss attached).

1 REPLY 1

Aranya
Tera Guru

Hi @Soumay_dutta26
If the flow is triggered by the problem record then you can automatically access the problem assignment group from the problem record data without any scripting.

Aranya_3-1725807382223.png

 

Aranya_2-1725807336584.png

Thanks!
Please mark as Helpful and if this worked for you kindly mark this reply as the Solution!