Question On Notification

[Community Alums]

Hi There,

I have one Requirement on Email Notification, 

When the New Request is created at that time Requestor will receive one Out of the box Email, that is Request is opened on Your Behalf, 

But Now in my case, for Termination Order Guide  I need to add Some Other recipients in who will receive section. 

When The Termination Request will Rise at that time One custom Notification should send and The Out of the box Notification, should not send(OOB Email should restrict).

But in my case, when i rise Termination Request at that time Custom Notification is Also triggering and The OOB is also triggering, but i don't want OOB Notification here,

For that i have set the below condition to restrict the OOB Notification, but which is not working.

Can anyone please help me, how can i restrict this OOB Email for Only Termination.

Thanks,

Priya

[Community Alums]

Hello @Prince Arora ,

I have tried this code in Advanced Section but which is also not working, 
the Custom Notification also not triggering (Which have to trigger).

What changes i need to do, please let me know

Thanks,

Priya

[Prince Arora]

@Community Alums 

Have you updated the sys_id of catalog item as per the sys_id in your instance?

I have tried and tested in my PDI and it worked for me

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Community Alums]

yes, I have used the Sysid of the item from my instance, but

OOB is not triggering which is right, but at the same time Custom Notification is also not triggering.

[Prince Arora]

@Community Alums 

what is the trigger condition of custom notification can you please share 

[Community Alums]

@Prince Arora ,

Please find the below snapshot of, Custom Notification Condition.

Thanks,

Priya