Question : P1 or P2 incident resolved automatically problem ticket needs to be open.

Madhusagar Pal1
Tera Expert

Question : P1 or P2 incident resolved automatically problem ticket needs to be open.

I tried to implement the above scenario with after business rule and below is code.

Business rule condition is below

MadhusagarPal1_0-1676533276095.png

 

Script:

MadhusagarPal1_1-1676533276105.png

 

Output: The script is creating problem ticket but the same problem ticket is not updating in problem_id of the incident in the related list.

MadhusagarPal1_2-1676533276109.png

 

Please help me how to update problem_id of the incident related list.

 

 

 

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