Question : When testing Virtual Agent on Platform

[BoHyun Jung]

When testing Virtual Agent on Platform, will the Knowledge link be redirected to service portal where URL suffix is sp?

[Community Alums]

Hi @BoHyun Jung ,

If the link's suffix is "/sp", then it will take you to the Service Portal.

[BoHyun Jung]

Hi, @Community Alums 

When I search for Knowledge from a service portal with suffix of skbs to a Virtual Agent, it will be redirected to a service portal knowledge with skbs.

But when I test Virtual Agent on Platform, it will be redirected to service portal where suffix is sp.