How to Become a CMDB Administrator – Skills, Steps, and Career Pathe the

[GeoJohny]

Dear Team,

I hope you are doing well.

As organizations continue to rely on efficient IT service management, the role of a CMDB (Configuration Management Database) Administrator has become increasingly important.

Could you please share the recommended guidelines and certifications available through ServiceNow that would help enhance visibility and expertise in this area?

Your guidance will be greatly appreciated.

[Dr Atul G- LNG]

Hi  

CMDB has become very broad over time, and to help customers build a strong foundation, ServiceNow provides a learning path called Data Foundations.

This learning path covers CMDB concepts end to end and also includes CSDM topics for a deeper understanding. The courses contain comprehensive content and practical guidance that can help you get started and build a solid understanding of the platform's data model and governance practices.

I would recommend starting with the Data Foundations learning path before moving on to more advanced CMDB and CSDM topics.

Single Source of truth:

https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_i...

https://www.servicenow.com/community/developer-blog/strengthening-csdm-data-foundations-best-practic...

https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id=79...

Data Foundation:

https://learning.servicenow.com/lxp/en/credentials/certified-implentation-specialist-data-foundation...