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Questions on vaVars, vaContext in virtual agent

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geogeorge
Tera Expert

3 weeks ago - last edited 3 weeks ago

Hi Team,

 

We are configuring virtual agent and we can see some users using vaVars, vaContext or vaSystem as some variables in scripting in Virtual agent. Where these functions are stored ??? and I can see some of them are using

vaVars.Enable_Liveagent in some of the cases and what exactly this checking?
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Rafael Batistot
Kilo Patron

3 weeks ago

Hi @geogeorge 

 

These are predefined objects available in Virtual Agent topic scripting (in the Scripting blocks or Script actions).

They are not ServiceNow global objects, meaning you won’t find them in the system dictionary, business rules, or script includes. Instead, they are injected at runtime by the Virtual Agent framework.

 

  • vaVars → Stores topic-level variables (the values captured or defined while the user interacts with the bot).
  • vaContext → Holds contextual information about the current conversation (like channel, user, or conversation state).
  • vaSystem → Contains system-level information used internally by the Virtual Agent (e.g., metadata about conversation flow, backend handling, etc.).

 

So, these aren’t “stored” in the DB as script includes. They are built-in objects provided by the Virtual Agent runtime engine.


See the reference 

 

https://www.servicenow.com/docs/bundle/zurich-conversational-interfaces/page/administer/virtual-agen...

 

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