Questions regarding the OOTB process for REQ, RITM, sc_task creation, and approval workflows in the

[sndevastik]

Hi Community,

I have a few questions regarding the Service Catalog process in ServiceNow. I would appreciate your insights on the following:

1. Request Creation: How is the request generated once a catalog item is submitted? Are there specific business rules or flows responsible for this?

2. RITM Generation: How is the Requested Item generated for a request? Is there an OOTB (Out-of-the-Box) flow or business rule that handles this?

3. SC Task Generation: How are Service Catalog Tasks  created in the OOTB setup? What triggers their creation?

4. Approval Process: How are approvals triggered in the Service Catalog process? Are they dependent on specific flows, workflows, or configurations?

5. Flow Creation on RITM: Why do we typically create flows or workflows on the level rather than the level? My understanding is that and are generated via some OOTB business rules, and any associated workflow or flow attached to the catalog item is responsible for generating . Can someone confirm or clarify this?

[Dr Atul G- LNG]

Hi @sndevastik 

https://youtu.be/uwyES7YB36g

This video will be helpful. 

Flow creation on ritm

The reason to create flow on ritm, as ritm is a single request item which may have separate approval n task associated. 

Req is something which holds multiple ritm and single flow can't work on that. 

Approval 

The Approval trigger as defined and configured in flow or workflow. If no Approval configured it will not trigger. 

Sctask.

Again same logic , these defined on flow or workflow.