Quickly create translated versions of Requestor-facing records
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Tuesday
I need a plugin, tool, or instructions to provide my users that allows them to quickly add translated versions of our requestor-facing (portal) records such as announcements. sys_translated_text is not an option for us as it is far too many steps for what we need.
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Tuesday
Hi Buddy,
What your really looking for is a simple, user-friendly way for content owners to add translated versions of portal facing records (like announcements) wit out having to touch sys_translated_text. That approach technically works, but it’s far too many steps and not practical for non-technical users.
There isn’t an out-of-the-box plugin that does this cleanly today, so the best approach we’ve found is to decouple translations from sys_translated_text and give users a lightweight UI instead. The most effective options are either:
A small custom translation table tied to the base record announcement, article with a simple “Add Translation” form, or
A Service Portal widget that lets users pick a language, enter or auto-generate translated text, and save it in one step.
Both approaches dramatically reduce clicks, keep the experience intuitive for requestor facing content owners, and avoid impacting the global translation framework. The portal or widget then simply renders the translated version based on the users language.
In short, the solution isn’t a plugin — it’s providing a purpose built translation UI that matches how users actually work, instead of forcing them through the platform translation tables.
@smacleod - Please mark Accepted Solution and Thumbs Up if you found Helpful 🙂
