"Approval For" field not populating in Approval

Tim Wmson
Giga Expert

I have a couple of approvals that work by populating the Approval For field. However, I created a new approval for a different table and it isn't populating the Approval For field. what am I missing?

1 ACCEPTED SOLUTION

Tim Wmson
Giga Expert

We fixed this by running a script which went back and extended the Task table to the Purchase Order table. Unless the table extends Task you can't run approvals on it


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Brad Tilton
ServiceNow Employee
ServiceNow Employee

There's another field called Approving [document_id] which is a document ID field which may hold those values, so I would check there first.


I am seeing the values in document_id but you can't dot-walk to that field for values because it's an array


Brad Tilton
ServiceNow Employee
ServiceNow Employee

Yep. Is your approval running against a non-task table? I think that's the circumstance where it uses the document ID field instead since the approval for field references the task table, I but I don't remember for sure. If that's the case you may have to get at the data differently than dot walking.


Tim Wmson
Giga Expert

We fixed this by running a script which went back and extended the Task table to the Purchase Order table. Unless the table extends Task you can't run approvals on it