"Assign to me" button on HR Case - agent workspace

[miro2]

Hi

I would like to confirm that the "Assign to me" button in the HR Agent Workspace is not added by default by ServiceNow?
Or is it up to the companies and they can add it if they want. I am not sure why the button is not visible in the HR Case workspace view and the agent has to manually assign themselves, whereas it is available in the native UI.

In UX Form Actions (sys_ux_form_action) I don't see 'Assign to me' button for any HR Case table.

I know how to enable it in the UI Action (for HR Case, 'Workspace Form Button' is unchecked). What is the process behind this? Was it configured that way by design?

If anyone can shed some light on this, I would be grateful.
Thank you

[ahefaz1]

Hi @Zach3 ,

It worked for me.

I marked the UI action as not client and added the below script.

current.assigned_to = gs.getUserID();
current.update();
action.setRedirectURL(current);

Please accept solution OR mark helpful.

Thanks,

[Zach3]

Thanks ahefaz1. Unfortunately, that did not work on our instance. What did work was using the Workspace Client Script from the Service Operations Workspace ITSM Common application's "Assign to me" (8513fcd0773b301027aae297cd5a9968) UI action.

For anyone else looking to make it work, these are the updates we made on the "Assign to Me" UI action (24e08b0edb2277805edefcd6f4961944):

• Set Workspace Form Button to true
• Set Format for Configurable Workspace to true
• Set Workspace Client Script to

function onClick(g_form) {
    getMessages(["Select Assignment Group", "Cancel", "Assign", "Assignment Group"], onCopy);

    function onCopy(tMsgs) {
        var ga = new GlideAjax("sn_sow_itsm_common.SOWITSMCommonClientUtils");
        ga.addParam("sysparm_name", "getMemberGroups");
        ga.addParam("userSysID", g_user.userID);
        ga.getXMLAnswer(function(response) {
            try {
                answer = JSON.parse(response);
            } catch (e) {
                return;
            }

            if (g_form.isMandatory("assignment_group") && answer.length > 1 && !g_form.getValue('assignment_group')) {
                var choices = [];
                for (var i = 0; i < answer.length; i++) {
                    choices.push({
                        displayValue: answer[i].displayName,
                        value: answer[i].sys_id,
                    });
                }
                g_modal.showFields({
                    title: tMsgs["Select Assignment Group"],
                    cancelTitle: tMsgs["Cancel"],
                    confirmTitle: tMsgs["Assign"],
                    cancelType: "default",
                    size: "md",
                    confirmType: "confirm",
                    fields: [{
                        type: 'choice',
                        name: 'assignment_group',
                        label: tMsgs['Assignment Group'],
                        choices: choices,
                        mandatory: true
                    }],
                }).then(function(fieldValues) {
                    g_form.setValue('assignment_group', fieldValues.updatedFields[0].value);
                    g_form.setValue('assigned_to', g_user.userID);
                    g_form.save();
                });
            } else {
                assignToMeHelper(answer);
            }
        });
    }
}

function assignToMeHelper(answer) {
    if (!g_form.getValue('assignment_group')) {
        var memberGroups = answer;
        if (memberGroups.length == 1)
            g_form.setValue('assignment_group', memberGroups[0].sys_id);
    }
    g_form.setValue('assigned_to', g_user.userID);
    g_form.save();
}​

[miro2]

Hi @Zach3 

This also works for me to save HR case on HR agent workspace when agent hits Assign to me button

g_form.setValue('assigned_to', g_user.userID);

    g_form.save()

Could you share your previous configuration/script that didn't work.

[Zach3]

Hi @miro2 - I tried the script from ahefaz1 listed above:

current.assigned_to = gs.getUserID();
current.update();
action.setRedirectURL(current);

[ahefaz1]

@Zach3 ,

Did you mark the UI action as not Client Side?

Thanks,