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"can read" and "cannot read" related lists on KB articles

Palak5
Tera Contributor

How to setup "canRead" and "cannotRead" related lists on knowledge article, there is no OOTB related list for knowledge articles, though it is present for knowledge bases.

1 REPLY 1

AndersBGS
Tera Patron
Tera Patron

Hi @Palak5 ,

 

Please follow this guide to create user criteria on knowledge articles: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/c...

 

If you need the user criteria to be available as related list on the knowledge article, I would assume that you need to create the relationship your self. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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