"Configure Choices" option not available on field

[j_jeffcoat]

I have a field (root cause code) on the problem table that was initially set up as type String but had a choice list associated to it.   I have added a new field to the problem table set up as type Choice that the root cause code field will be dependent on.   I have also set up the choice list on the new field.

I changed the root cause code field to be of type choice, and have now flagged it as a dependent field linked to the new field I have created.   Now, when I try to configure the choices on the root cause field, the option for "Configure Choices" when right-clicking on the field label is grayed out.   When I click on the field, all choice options are listed regardless of what value is selected in the new field.   When I set the root cause field to not be f dependent field, the "Configure Choices" option is available to me.

I have tried adding the dependent value to the choices in the root cause code field manually, but that did not work.   This behavior seems to be the same regardless of if the dependent value was manually set or not on the root cause code field.

I have looked at my incident form where we have category/subcategory linked together and I do not have this same behavior, unless the category is set to the --None-- option (once I select a value in Category, I can get the Configure Choices options on the subcategory).   I thought the --None-- thing may be causing this issue on the problem form, but unfortunately it's not.

We are on the latest patch level of Helsinki.

Any thoughts on what may be going on?   I'm hoping not to have to solve this problem through scripting as we do not have scripts driving the similar relationship on Incident.

[kiranhegde]

Hi Joe,

Thats an expected behaviour. This will help you in populating the Choices of the Dependent Choice List.

So Initially create All the Choices for   Depending Choice List and Once Done, then select one Choice and then try to add the Choices to the Depending Choice List

Below example :

Choice1 - Depending

Choice2   - Dependent

Regards,

Kiran

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[j_jeffcoat]

Hi there - that's what I've done.   So all of the choices have been loaded for both fields.   With the dependent choice linked to the depending field, I do not have the option to configure the choices for each value of the depending field.   But once I unlink the two fields, I have the option again.

I even tried changing both fields to be of type String instead of Choice, and no luck there either.

See below screenshot showing the dependent field with an option, and my right-click options on the depending field.   You will see the "Configure Choices" option grayed out.

[kiranhegde]

Hi Joe,

Hope in you case based on the screen shot, Casual Category is Dependent Field

Don't Populate any Choices on the "Primary----" Field ( Sorry i wasn't able to see the field Name properly in the screen shot) initially.

Once you Populate All the Choices on "Casual Category" then Select one by one choice and then populate "Primary---" Choice List and it should work .

I am trying the same thing here.

Else you can follow other method which i mentioned which is more suitable when you have a long list of Choices to be populated.

[kiranhegde]

Another way of doing that,

1. Populate the choice list on the Depending Choice Field.

2. goto Configure Dictionary and set the Choice field as Shown Below,