I have followed the following steps:
1) I have created a free twilio trial account and have received a North American phone number. I wanted to have an Indian phone number but India was not listed under Countries in Twilio , so I raised an Indian phone number request by clicking on "Can't find the country you need? " Twilio said that it will notify me once the Indian number is available, but as it was urgent , I proceeded with the North American number.
2) I have activated the notify plugin.
3) I have entered the Account SID and the Auth Token in the Twilio Configuration page and clicked on connect. The connection is successful, the North American phone number associated with my Twilio account appears. A twilML app has been created with the following URLs:
Voice Request URL: Instance URL/NotifyTwilioCallProcessor.do
Messaging Request URL: Instance URL/NotifyTwilioSMSProcessor.do
4) I have added that phone number to the Conference Call group.
5) I have also added that phone number to the glide.notify.task.phone_number system property.
6) As I tried to start a conference call from incident , I received the following error ,"Could not call conference call participants (Notify on task number +1 865 290 2445 is not a valid notify number)" . The following message is also displayed at the top of the page "The conference call CC0001040 has been started." When I reloaded the page, the conference call(CC0001040) is displayed under Conference calls in the form with the code, but it is inactive and the duration is blank.
Please hep me with this.
I had the identical issue. It turns out that as I cut/paste in the number as a string value in the System Property I must have had a space or something. I edited both properties again and removed the space and it worked.
