"Create New" refer in Notifications

[Nataliia_Lova]

Hi, folks. In my requirement, I need to create a notification where the user can click on the link that refers to the "Create New" form. Any suggestions?

[Anubhav24]

Hi @Nataliia_Lova ,

I have never tried this but can you try and put the URL like the below and see if the user is redirected to a new record from email :

https://<URL of your instance>/now/nav/ui/classic/params/target/incident.do

It is basically the URL which opens up when you open a new form for any table to create a record.

[Dr Atul G- LNG]

Hi @Nataliia_Lova 

But when this notification you want to trigger. In email body , you can add the link and redirect but what on what condition it will trigger ?

[Nataliia_Lova]

• When: The Finance Request gets closed.

• Audiences: Opened for, Requestor

• Subject: Your Finance Request #FIN0000022 was closed.
• Content: Request details and link to open the request.

[Dr Atul G- LNG]

Thanks @Nataliia_Lova  for update.

Check thsi

https://www.servicenow.com/community/developer-forum/link-to-service-portal-page-from-email-notifica...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718093