"Customer Information" and "Customer Activity" tabs NOT shown on CSM Configurable Workspace.

Aki18
Tera Contributor

‎03-15-2023 01:48 AM

Although I installed "Customer Central" plugin, "Customer Information" and "Customer Activity" tabs are not present in CSM Configurable Workspace.

https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-m...

 

Please let me know how to make them shown on the workspace.

Aki18_0-1678869745066.png

 

Best Regards,

Aki

 

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3 REPLIES 3

Amarjeet Pal
Kilo Sage
Kilo Sage

‎04-03-2024 03:52 AM

Hello @Aki18 ,

I have installed the customer central plugin in my instance, I was able to see the customer information on the CSM workspace.

 

Please let me know if you are facing the issue now. I think it must be a cache issue. Try to log in from another browser.

AndresCamiC
Tera Contributor
In response to Amarjeet Pal

‎08-02-2024 08:13 AM

Hello @Amarjeet Pal 

 

I just did what you recommended, and it worked for me, thank you very much

Regards,

 

Andrés Camilo

0 Helpfuls

Amarjeet Pal
Kilo Sage
Kilo Sage
In response to AndresCamiC

‎08-02-2024 09:31 AM

Great @AndresCamiC . I was able to help you . Please mark my answer correct and helpful to all the replies. Thank you